Links

ToonUp Coach
ToonUp Coach has created hundreds of fun animations, called ToonUps^®, to help train employees in ways that traditional videos and company memos simply can't!

Group Impress Plus Inc.
Group Impress Plus Inc. is a Call Center performance Service company. Our turnkey services include Customized Mystery Calling, Quality Call Evaluations, Customer Satisfaction Assessment and Training Solutions. Our goal for your organisation is to increase your overall Call Center performance and your bottom line profitability by increasing the quality, productivity, employee retention rate and facilitate promoting from within. Mystery Calls are staged customer calls to your CSR agents with scenarios customized by 'you'. This will help you 'accurately' evaluate their product and service knowledge, their professionalism, their Customer Service skills, their application of procedures, and any other criteria identified by you. Our training services follow the theory of managing expectations and explaining the "why" of things within the training instead of just identifying the "to do's". This will lead to IMPRESSive customer service!
Let us help you impress your customers. www.impressplus.ca 1-866-619-1269.